Case Study
Den Jyske Kontrolcentral Makes Security Work Easier With Intermec's Handheld Computers
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•Case Study: Den Jyske Kontrolcentral Makes Security Work Easier With Intermec’s Handheld Computers
Only three years ago DJK did not have a flexible information system. Everything was handled by telephone and produced a mountain of paperwork. When an alarm came in, the operators at DJK had to contact the guards in the field on their mobile telephones. No other method was possible.
Previously we communicated exclusively by telephone, says Henrik Egsgaard, administrative director and project leader at DJK. There were more calls back and forward between operators and guards than were necessary. The process was unbelievably time-consuming for all those involved.
DJK tries to monitor its work continuously and improve it as it goes along. In this case it was clear that communication with security companies and guards in the field could be better.
Today the information system is used on a daily basis for communication with 200-250 security guards, all of whom are equipped with handheld computers from Intermec. The advantages of the new system are many. DJK’s personnel are today, unlike previously, completely synchronised with the alarms they monitor. Alarms now come in on a screen in the control room at the same time as the guards are located and their status is shown. The operator then sees what resources are available and how close to the alarm they are. Instructions and information are then sent in real time to the guard’s handheld computer. The guard can in turn keep the operator updated using this handheld computer.
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•Case Study: Den Jyske Kontrolcentral Makes Security Work Easier With Intermec’s Handheld Computers
