White Paper | April 1, 2008
Mobile Networking: All Data Is Not Equal
Source: Intermec, Inc.•White Paper: Mobile Networking All Data Is Not Equal
A major energy provider with nearly 700,000 customers in the northeastern U.S. issues wireless portable computers to its field technicians so they can instantly report the status of a service call to the dispatcher.
When trees topple or limbs fall during a storm, service crews dispatched to the scene can provide a detailed description of the damage in real time over a robust data communications network. They can send a message from the field instantly to the dispatcher outlining the length of time the cleanup will take, and whether additional help is needed.
This method of communication brings a high level of automation to the dispatch center, and lets the energy company provide virtually real-time power restoration information to its customers. Labor efficiency and enhanced customer satisfaction are the result for this mission critical application. Real-time data such as this provides information across the entire enterprise, information on which to base decisions and commit resources immediately.
Click Here To Download:•White Paper: Mobile Networking All Data Is Not Equal