New York Department Of Sanitation Increases Revenue With Handheld System

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•Case Study: New York Department Of Sanitation Increases Revenue With Handheld System

In addition to collecting more than 12,000 tons of refuse and recyclables a day, the Department of Sanitation of New York (DSNY)'s 200-some enforcement and sanitation police agents write approximately 400,000 violation notices per year to city property owners for various "quality of life" infractions of the city's laws and rules. There are about 260 different types of violations related to sanitation issues, including offenses such as illegal dumping, dirty sidewalks and canine-related violations.

Up until recently, the DSNY has used handwritten summons-issuing procedures. This process is prone to producing summonses containing errors such as a wrong address, misspelled name or other incorrect or illegible information. This results in the summonses being "thrown out" in court. In addition, it was difficult for agents to track repeat violators, who are subject to higher fines.

"It was very difficult to identify multiple violators and keep track of exactly how many summonses people received that have been adjudicated within the last 12 months," says Steven Stam, Chief Information Officer, DSNY. "Agents would have to walk around with 1/4-inch-thick booklets containing adjudications and look them up – not a very efficient solution."

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•Case Study: New York Department Of Sanitation Increases Revenue With Handheld System