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Case Study: QVC Distribution Center Employs Continuous Thermal Printing From Printronix
QVC is Germany's number one choice for teleshopping. The secret of the company's success is perfectly coordinated logistics. To meet increasing demands, QVC expanded its distribution center at Hückelhoven and added the latest in logistics technology. The expanded distribution center now is the most sophisticated in Europe.
QVC's logistics department has a complex, customer-optimized IT system to ensure the highest level of customer service possible. This customer-centric process is visible with every order customers receive, including via the shipping label. To print the labels for the approximately 14 million packages that leave its Hückelhoven distribution center each year, QVC has trusted the performance and reliability of Printronix's T5000r thermal printers. Currently, QVC uses 315 T5000r printers.
The Hückelhoven distribution center ships approximately 40,000 packages every day. The shipping labels include the customer's address, internal routing requirements and instructions to QVC's logistics service provider, Hermes. QVC is concerned about keeping the customer as happy as possible, which means optimizing packages at the packing stage and delivering products as soon as possible.
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