Effective Rostering For Communications Service Providers Field Operations

Managing field operations for telecommunications service providers requires a strong personal constitution. The amount of uncertainty you face regarding workload and resources – from absentee employees to closed roads, bad weather to broken trucks – is enough to unsettle even the most even-keeled individuals. That’s why for most organizations the best time to figure out how to meet demand often ends up being when the sun rises on the new day. Because only then would a service manager really know what’s needed and who’s available to do it, right?

Wrong. The fact is there is a better way. You can get a firmer grip on field operations by improving how you track and utilize your resources, and by building clarity into what and how each job is supposed to look like. A reliable model for predicting service demand paired with an up-to-date and accurate inventory of available staff and their skills is just the beginning. From this data-driven starting point, you will be able to automate even the most complex task, such as taking into account seniority and employment contracts before assigning new shifts.

The faster you switch from being a reactive organization to being proactive, the more quickly you will gain measurable benefits in productivity, efficiency and Quality of Service (QoS). ClickRoster lets you do all this, and a great deal more. ClickRoster puts you in control of virtually every resource variable you encounter, helping you reach new heights of performance in your field service operations.

Want to learn more? Download the full white paper below!