Guest Column | December 9, 2013

Saving Money By Adopting Field Service Automation

Brendan Sullivan, Chief Marketing Officer, FieldAware

By Brendan Sullivan, Chief Marketing Officer, FieldAware

Whether they are on a tight budget or are operating with some room to spend, all companies want to find ways to save money that make sense. For businesses with technicians who work multiple jobs every day, field service automation could be a great way to save dollars over the years. TechTarget's Denis Pombriant wrote that with an automation tool in place, data can be more easily collected, customers can be better understood and organizations can figure out where they may be losing money or lacking efficiency.

Pombriant looked at one telecommunications company that implemented field service automation to manage a group of 700 employees with an overtime budget of $10 million. Reduction of overtime while keeping customer satisfaction high was key, and it seems the solution was up to par. Overtime costs were reduced by about 20 percent and the business gained a better understanding of its workflow.

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