Thermal Printers Help Ensure The Efficiency Of AIG American General's Mobile Computing System

With more than 4,000 employees and customer service centers across the United States, AIG American General ranks among the top insurance providers in North America. Back in 1994, however, the company felt it needed some insurance of its own.

Not the kind that protects individuals and businesses in the event of catastrophic events, however. Rather, AIG American General needed a way to ensure the accuracy of account data being transferred by its field agents back to headquarters. The existing method – a paper-based system in which data was manually transferred - was slow, redundant, and seriously prone to error.

These shortcomings were not acceptable to a company that is writing life insurance policies for over four million customers across the country. AIG American General, the marketing name for the insurance companies and affiliates that comprise its domestic life insurance operations, had established a sterling image as an insurance industry icon. Based in Nashville and with distinct entities in Delaware, New York, Illinois, and Texas, AIG American General unquestionably had far too much at stake to trust the integrity of its data to an antiquated paper-based process.