The term itself is enough to stop some field service managers and executives in their tracks. Big Data! We visualize a torrent of information – the electronic equivalent of tens of thousands of pages of spreadsheets, drilling down to what might seem the minutest details of a company’s activities and customer relationships.
Indeed, today in field service big data provides access to enormous amounts of information. Experts estimate that the volume of business data worldwide doubles every 1.2 years, and by 2020 the world will generate 50 times the amount of information now on hand.
But we also have the power to slice and dice that data in ways that make it manageable, understandable, and most importantly, a pathway to success when used strategically. The collection of Big Data and its effective analysis and use at every level of a field service organization depends, in part, on an intelligent, well-designed, and tailored field service management system. New data must be gathered while field personnel use critical pieces of existing information to enhance their performance. And that field management system must be anchored in the cloud where there is enough computing power to properly manage the mass of data.
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